Return and Exchange Policy - Vana Jewels At Vana Jewels, we prioritize your satisfaction and strive to provide a seamless shopping experience.
Please review our return and exchange policy:
Return Period Our return policy covers a period of 21 days from the date of delivery.
Eligibility for Return To be eligible for a return, the item must be unused and in its original condition and packaging.
Exclusions Customized, personalized, or engraved orders cannot be returned or exchanged.
Initiating a Return To initiate a return, contact us at vanajewels14@gmail.com within 21 days of receiving the item.Provide your order details and the reason for the return.
Refund Process Upon receiving and inspecting the return, we will process the refund, and the amount will be credited to your original payment method.
Exchange Process Exchanges are available for eligible items. Contact us for guidance on the exchange process.
Damaged or Defective Items For damaged or defective items, please contact us immediately. We will assist in resolving the issue promptly.
Shipping Costs Customers are responsible for return shipping costs. Shipping costs are non-refundable.
Tracking Returned Items For items over $200, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee the receipt of returned items.
Further Assistance If you have any questions or concerns about our return and exchange policy, please feel free to contact our customer service team.
Thank you for choosing Vana Jewels. We appreciate your trust and look forward to serving you with exceptional jewelry and service.